Refund & Returns Policy
Refund & Returns Policy
At OUSMETICS LTD, your satisfaction is important to us.
1. Right of Withdrawal
You may cancel your order within 14 days of receiving your items, without giving any reason.
Contact us at: support@velyrra.com
2. Return Conditions
Returned items must be:
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Unused and unworn
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In original condition and packaging
3. Return Process
4. Refunds
Refunds are issued to the original payment method within 7–10 business days.
5. Return Shipping
Return shipping costs are the customer’s responsibility unless the item is defective.
6. Contact
Email: support@foma.ma
Phone: +44 7537 105538